Green leaf veins on a black background.

  • Newark, United Kingdom
  • Posted today

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.

CONTACT CENTRE AGENTS | £12.37 per hour

Please note this is a fixed-term contract until 8 March 2026.

Hybrid role with on average 3 days office-based and 2 days home working.

If you thrive on delivering excellent customer service, then this could be the role for you.

As a Contact Centre Agent, you’ll be the first point of contact for our prospective guests—setting the tone for their entire experience with us. You’ll play a key role in creating a positive first impression, handling incoming calls for bookings and enquiries, and promoting our products and services through effective up-selling.

Key responsibilities include:

  • Answering inbound calls and responding to guest enquiries
  • Building rapport and delivering a warm, professional service
  • Promoting and up-selling our offerings to enhance the guest experience
  • Representing our brand with confidence and enthusiasm

The ideal candidates will have:

  • Previous experience in a contact centre, sales or customer service role
  • Natural communication skills and someone who enjoys speaking with people
  • Confidence in handling a variety of customer interactions

Previous webchat experience would be a bonus but is not essential.

Full training will be provided for this role.

Successful candidates will be required to complete a comprehensive training programme at our Head Office in New Ollerton, starting Monday 17 November 2025 for 2 weeks working full-time between the hours of 9am and 5.30pm, Monday to Friday. 

Once the training programme is complete, you will revert to your chosen contracted hours but will continue to work at Head Office for a further 2 weeks, or until you have reached a satisfactory level of competence on our systems.  Once confident and competent, you will then transition to a hybrid working model based on your contracted hours.

HOURS OF WORK

Please note this is a fixed-term contract until 8 March 2026.

We have both full time and part time opportunities available but it is a requirement for all working hours to be spread across 5 days per week.  The following working hours are available:

  • 20 hours per week, spread across 5 days per week
  • 25 hours per week, spread across 5 days per week
  • 30 hours per week, spread across 5 days per week
  • 40 hours per week, spread across 5 days per week

Whilst your hours of work will be fixed between the hours of 8.30am and 7pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis.

Please note, this role will be hybrid with a mixture of office-based and homeworking.

ABOUT YOU

Essential requirements:

  • Excellent verbal and written communication skills
  • A high standard of spelling and grammar
  • PC literate with fast and accurate keyboard skills
  • Previous experience of working within a sales / customer service / contact centre role
  • The ability to work effectively when under pressure
  • Self-motivated and enthusiastic

Desirable requirements:

  • Previous webchat experience

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
  • Free use of our leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
  • An Employee Assistance Programme - providing support on financial, health and legal matters
  • Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application

Closing date: 6th October 2025

Interviews to be held: Week commencing 13th October and week commencing 20th October 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

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