Contact Centre Agent

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Forest House and six separate villages located in the UK and Ireland.

CONTACT CENTRE AGENT | £12.87 per hour

Hybrid role with on average 3 days office-based and 2 days home working.

If you thrive on delivering excellent customer service, this could be the role for you.

As a Contact Centre Agent, you’ll be the first point of contact for our prospective guests—setting the tone for their entire experience with us. You’ll play a vital role in creating a positive first impression, handling incoming calls for bookings and enquiries, and promoting our products and services through effective up‑selling.

Key Responsibilities

• Answering inbound calls and responding to guest enquiries
• Building rapport and delivering a warm, professional level of service
• Promoting and up‑selling our products and services to enhance the guest experience
• Confidently representing our brand with enthusiasm and professionalism

About You

• Previous experience in a contact centre, sales, or customer service role
• A natural communicator who enjoys speaking with people
• Confident handling a wide range of customer interactions
• Excellent verbal and written communication skills
• The ability to work effectively when under pressure

• PC literate with fast and accurate keyboard skills

• Webchat experience is desirable but not essential

Full training will be provided, so a positive attitude and willingness to learn are key.

Training and Working Arrangements

Successful candidates will be required to complete a comprehensive training programme at our Forest House in New Ollerton, starting Monday 1st June 2026.

• Training Duration: 2 weeks
• Training Hours: Full-time, 9:00am to 5:30pm, Monday to Friday

Following completion of the training programme, you will revert to your contracted hours and continue working at Forest House for a further 10 weeks, or until you have reached a satisfactory level of competence on our systems.

Once you are confident and competent, you will transition to a hybrid working model, in line with your contracted hours.

HOURS OF WORK

We have part-time opportunities available but it is a requirement for all working hours to be spread across 5 days per week.  The following working hours are available:

• 20 hours per week, spread across 5 days per week
• 25 hours per week, spread across 5 days per week

Whilst your hours of work will be fixed between the hours of 8.30am and 7:00pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis.

Please note, this role will be hybrid with a mixture of office-based and homeworking.

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Programme - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application

Closing date: 7th May 2026

Interviews to be held: Week commencing 4th May 2026